Effective Date: January 1, 2026
Payment Structure by Service Type
Quick Services: For select low-cost or expedited services, full payment is required upfront. All sales are final, and no refunds will be issued under any circumstances.
Premium Project Services: For the following service packages—Brand + Growth, Website + Growth, and Full Brand + Website—a 50% non-refundable deposit is required to reserve your start date and secure project scheduling. The remaining 50% balance is due prior to final delivery of all deliverables. No refunds will be issued after the final payment has been made, unless otherwise agreed in writing.
Cancellation by Client
If you decide to cancel a Premium Project Service after work has commenced, the 50% deposit is forfeited in full. Depending on the amount of work completed beyond the deposit, you may be invoiced for the time and resources already expended at our standard hourly rate. No refunds will be issued for Quick Services.
Client Responsibilities & Response Requirements
To keep your project on schedule, you agree to provide all requested feedback, approvals, content, and materials within five (5) business days of request. If no response is received within fourteen (14) calendar days of a request, the project will be deemed complete and satisfied, and deliverables will be considered accepted. No refunds will be issued in such circumstances.
Revisions
Each service package includes two (2) rounds of revisions unless otherwise specified in writing. Refunds are generally not provided for dissatisfaction if revision rounds remain available but are unused by the client. Any revision requests beyond the included rounds will be billed at our standard hourly rate. Additional revisions must be paid in full prior to implementation.
Rush Fees
If a client requests expedited timelines or accelerated delivery, rush fees may apply. Any rush fees charged are non-refundable once work has commenced.
Intellectual Property Rights
All work created by Hanneson Creative, including but not limited to design concepts, logos, website files, and brand assets, remains the sole intellectual property of Hanneson Creative until final payment has been received and cleared in full. Upon full payment, ownership of the final deliverables transfers to you.
No ownership rights are granted for any unpaid work. Hanneson Creative retains the right to use all work completed—including concepts, drafts, and final deliverables—for promotional, marketing, and portfolio purposes, unless otherwise agreed in writing.
Third-Party Costs & Proprietary Tools
Your project may require the purchase of fonts, stock photography, plugins, software licenses, or other third-party assets. Additionally, we may utilize proprietary systems, services, or tools to deliver your services, the specifics of which are not always disclosed in advance. All third-party and proprietary tool costs are non-refundable once incurred on your behalf, regardless of whether the project is completed or cancelled. You remain liable for such costs even if you cancel your project after these expenses have been incurred.
Hosting & Recurring Services
Hosting, maintenance, and other recurring services are billed in advance. All prepaid fees for such services are non-refundable. If you cancel a recurring service agreement, any remaining balance or outstanding monthly payments remain due and payable for the full term of the agreement, regardless of whether you have discontinued use of or cancelled the service. Early cancellation does not relieve you of the obligation to pay for the agreed-upon term.
Dispute Resolution & Chargebacks
If you have any concerns regarding your project or deliverables, you agree to contact Hanneson Creative directly to resolve the matter prior to initiating any dispute or chargeback with your financial institution. Initiating a chargeback without first attempting to resolve the dispute constitutes a breach of this agreement. In the event of a chargeback, you remain liable for all fees, costs, and expenses incurred by Hanneson Creative in connection with collection efforts, including but not limited to attorney fees and administrative costs.
